Customer Service and Store Policies

thank you for shopping with hyde.

sizing

our sizes are not tiny and our fabric is forgiving. when in doubt, we suggest ordering a size down.

back orders & out of stock

we do our best to ensure that the items listed for sale on this site are indeed available. on the rare occasion we are sold out of the item you wish to purchase, we will email you within 2 business days to advise you on when we expect to have the item back in stock or to suggest an alternate item.

exchange policy

if you are not 100% satisfied with the look, feel or fit of your hyde purchase, we will happily exchange it for you within 10 days of your online purchase. we do not accept returns. we do not accept exchanges on items purchased from hyde at festivals, conferences, etc. only full price items may be returned for an exchange and they must be unworn, unwashed and with original tags and packaging. after 10 days, all sales are FINAL. no price adjustments. all sales final on sale merchandise.

you are responsible for any return shipping costs. hyde is not responsible for return shipping costs or duty reimbursement in the case of international purchases.

please address returns to:

hyde – returns
252 java st., #225
brooklyn, ny 11222

privacy policy

hyde respects your privacy; we will not sell or share any of your information with a third party. any information you provide us will remain confidential.

security

hyde processes all credit card transactions through a secure online payment gateway that encrypts your card details with Secure Socket Layer (SSL) technology. If you do not feel comfortable placing an order online, please feel free to call us at 646.330.4646 and we will help you over the phone.

shipping policy

unless otherwise instructed, we ship via UPS ground service. please provide us with a street address on your order (UPS does NOT deliver to P.O. Boxes).

questions about your order?

please be in touch: grace@yogahyde.com or 646.330.4646

7 Responses to “Customer Service and Store Policies”

  1. Jane Cable November 14, 2013 at 12:23 pm #

    Hi,

    I am a new yoga studio owner and looking for clothing lines to offer my students. Do you offer wholesale pricing?

    Thanks,

    Jane Cable co-owner/Director
    Revolution Hot Yoga
    3741-D Battleground Avenue
    Greensboro NC 27410

  2. brook November 16, 2013 at 6:16 pm #

    Hi Jane,
    Yes, we do sell at wholesale to yoga studios and boutiques. I’ve emailed you our linesheets. Please let me know any questions you may have.
    Thanks again,
    Brook

  3. Kelly Roberts January 15, 2014 at 10:50 pm #

    Hi,
    My name is Kelly Roberts. I’m opening a new Pilate studio this spring and looking to offer some apparel for my clients. Do you off wholesale?
    Thank you,
    Kelly

  4. Renee Havervold August 7, 2014 at 2:12 pm #

    Do you ship to Canada?

  5. HYDE August 11, 2014 at 8:18 am #

    Hi Renee, yes we do ship to Canada. There is an option for international shipping at checkout, but if you have any difficulty completing the order, please email us at grace @ yogahyde.com Thank you!

  6. Jenn August 19, 2014 at 9:59 pm #

    Hi,

    We are a studio in Healdsburg, CA. Can you send me your wholesale information?
    Yoga on Center
    401 Center St Suite C
    Healdsburg, CA 95448

  7. HYDE August 20, 2014 at 1:38 pm #

    Happily. Thank you for your interest in Hyde.

Leave a Reply

free shipping on orders $150+ (continental u.s. only)