thank you for shopping with hyde.
our pieces run true to size. please contact us if you’d like any specific measurements before placing an order. all purchases are exchange only or final sale if marked as such.
back orders & out of stock
we do our best to ensure that the items listed for sale on this site are indeed available. on the rare occasion we are sold out of the item you wish to purchase, we will email you within 2 business days to advise you on when we expect to have the item back in stock or to suggest an alternate item.
if you are not 100% satisfied with the look, feel or fit of your hyde purchase, we want to fix that. please contact us within 14 days of your online purchase.
we offer full store credit or exchanges on all returns, or you may request a refund, minus a 15% restocking fee. as a small business, we appreciate your understanding on this point.
we do not accept returns on items purchased at festivals, conferences, pop up events, etc. only full price items may be returned for an exchange, and they must be unworn, unwashed and with original tags and packaging. after 14 days, all sales are are FINAL. all sales are FINAL on sale merchandise.
at this time, hyde does not provide free return shipping. please note your order number and mail your exchange to:
243 sir francis drake blvd.
san anselmo, ca 94960
hyde is not responsible for duty reimbursement in the case of international purchases.
hyde respects your privacy; we will not sell or share any of your information with a third party. any information you provide us will remain confidential.
hyde processes all credit card transactions through a secure online payment gateway that encrypts your card details with Secure Socket Layer (SSL) technology. if you do not feel comfortable placing an order online, please feel free to call us at 646.330.4646 and we will help you over the phone.
unless otherwise instructed, we ship via FedEx ground service. if your shipping address is a PO Box, we ship via SmartPost, a partnership between FedEx and the US Postal Service. in the case of international orders, customers are responsible for any taxes/duties/brokerage fees that they may incur upon receiving their order.
questions about your order?